We're here to help! If there's something you can't find, or are uncertain about, please contact us at 408-243-8480 or (toll-free) 866-898-8767. Or send us an email.
Attention International Customers: We currently ship to Peru, Brazil, Costa Rica, India, United Kingdom, and other countries. Whenever possible, international shipments are made using the U.S. Mail Priority service in order to reduce shipping charges. Shipments going from the US to other countries are subject to customs duties, fees and broker charges. Merchant Supply Depot does NOT pay these customs or brokerage fees for shipments to any country. These fees must be paid by the purchaser. These fees are sometimes not collected at delivery but WILL BE charged at a later date, sometime months later.
Hawaii and Alaska: Whenever possible, shipments to Hawaii and Alaska will be made using the U.S. Mail Priority service in order to reduce shipping charges. For this service, please phone our offices to place the order.
Shipping schedule: No orders are shipped on Saturday, Sunday or Holidays. All shipping is via carrier of Merchant Supply Depot’s choosing. Orders must be placed before 3:30 PM PT to be shipped same day. No refunds on any and all shipping charges or service charges. At Merchant Supply Depot we believe in helping our environment by recycling. We use recycled and re-circulated materials as part of our packaging.
PO Boxes: Due to the sensitivity of your order, we cannot ship to Post Office Boxes. You must provide a physical shipping address.
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